Help center
Frequently asked questions
Everything you need to know about booking, fees, and cancellations. Still have questions? Reach out and we'll get back to you within a few hours.
Booking & Reservations
Browse available properties, select your dates and number of guests, then click "Reserve Now." Instant-booking properties confirm immediately; others may require host approval.
Yes, many properties allow same-day bookings. Check the calendar for real-time availability.
Instant-book listings are confirmed right away. For other listings, you'll receive confirmation within a few hours after the host approves.
Some vacation properties have a maximum guest limit listed on the page. Extra guests may incur additional fees.
Fees
No. The website doesn't take any booking fees.
No. All fees are displayed transparently before you confirm your booking or are written in the rental contract.
Cancellations & Refunds
Policies are chosen by the lister. Common options include:
- Flexible —Full refund if cancelled 24–48 hours before check-in.
- Moderate —Full refund up to 5–7 days before arrival.
- Strict —Refund only if cancelled 30+ days before arrival.
- Custom —Chosen by the lister.
Hosts & Support
Use the messaging system inside your booking. Hosts usually reply within a few hours.
Still have questions?
Our team is happy to help. Send us a message on WhatsApp and we'll get back to you within a few hours.
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